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Kosher Wines

Ordering Terms and Conditions


Shipping and Returns:

We will ship any wine or spirit to any address worldwide. For UK shipping please allow 2-3 working days for delivery, however we are able to arrange next day delivery for an additional fee. We use a local courier company and all bottles are shipped in specially designed packages that cushion each bottle to protect them from damage during shipping. The courier company will require a signature on delivery and all packages containing alcohol will require an adult over 18 to sign for the package. Please ensure that an adult is available to receive the package as the courier company will only make two delivery attempts before returning the package to us. Any packages returned to us due to failure to obtain an adult signature will be subject to an additional charge for re-shipment.

Wines are very sensitive to weather conditions and all our wines are stored in a climate controlled environment. It is your responsibility to advise us of the temperatures in your area prior to shipping and we reserve the right to hold your shipment during extreme weather conditions which may damage the wine. If you request a shipment without the necessary weather precautions we will not be held responsible for any damage caused by travel in a climate outside the acceptable temperature range.

We take great care in checking any wines we purchase and ensure that each bottle is pristine and unspoiled prior to shipping. If, however, a bottle should arrive in an imperfect condition, leaking or otherwise damaged we will offer a full refund, however the cost of shipping is not refundable. All damaged goods must be returned within 30 days.

If you are ordering from outside the UK please be aware that you may be liable and therefore responsible for customs duties and charges in your country.

FREE UK DELIVERY

Free UK delivery on orders over £350.

Please note, in order to qualify for free delivery the total of the order must exceed £350 and be delivered to one single UK address.

Exchange and Return Period:

You can return any unopened bottles (shipping will not be refunded), within 14 days of receiving your order, if its over 14 days we will charge a 20% restocking and handling fee. Closed bottles can be exchanged any time, excluding special offer items.

Cancellation:

Before submitting your order please ensure that all details and purchases are correct. If, however, you have made an error or wish to cancel please notify us immediately. Orders may be packaged and shipped as early as two hours after an order has been received. If an order is cancelled after it has been shipped, the shipping fees will not be refunded.

Out of Stock and Sourcing:

All the wines listed on our website are subject to availability. It may sometimes occur that the stock level has not yet been updated on the website. In this event we reserve the right to make an appropriate substitution. If you do not want a substitution you should write “Do Not Sub” in the customer comments section of the order page.

We are able to source any wine or spirit of any vintage. Because of the rarity of some vintages we cannot guarantee delivery dates. All special requests are subject to availability and a sourcing fee. All bottles that are over 10 years old are purchased at the buyer’s risk.

Legal Notice:

By placing an order with your credit card, cheque or cash you authorise us to act on your behalf in processing and shipping your order, including engaging in a common carrier to deliver your order under the terms of sale. ENGLISH LAW STATES THAT WINES AND SPIRITS MAY ONLY BE SOLD TO PERSONS WHO ARE AT LEAST 18 YEARS OLD. IN SCOTLAND THIS AGE IS 21. THE PERSON TO WHOM DELIVERY IS TO BE MADE MUST BE ABOVE THE REQUIRED AGE. An appropriate adult must be available to sign for the packages and the courier may ask for proof of identification to confirm age. Due to our policy of not shipping to minors, if we suspect an infringement, WE RESERVE THE RIGHT TO CANCEL ANY ORDER WITHOUT ANY EXPLANATION.

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